Privacy Policy

1. Information We Collect

• Account information: name, email address, phone number, date of birth, gender, and password when you register as a patient, doctor, or admin.
• Health information: details you share during onboarding, booking, or consultations — such as areas of concern (e.g. anxiety, sleep, trauma), session notes, prescriptions, and appointment history.
• Provider information: for doctors and psychologists — credentials, licenses, specializations, availability, and verification documents.
• Usage data: device type, browser, IP address, pages visited, and interactions with the Services, collected automatically via cookies and similar technologies.
• Payment information: billing details processed by our payment partners; we do not store full card numbers on our servers.

2. How We Use Your Information

• Create and manage your account and match you with the right provider.
• Schedule, confirm, and remind you of appointments.
• Enable secure communication between patients and providers.
• Verify provider credentials and maintain platform trust and safety.
• Process payments and send billing communications.
• Improve the Services, troubleshoot issues, and personalize your experience.
• Send service updates, appointment notifications, and — with your consent — wellness tips and product announcements.
• Comply with legal, regulatory, and healthcare recordkeeping obligations.

3. How We Protect Health Information

Health-related information you share is treated as sensitive data. We use encryption in transit and at rest, role-based access controls, and audit logging to restrict access to only the doctor you're consulting with and the limited staff who need it to operate the Services. We do not sell your health information, and we never share it with third parties for marketing purposes without your explicit consent.

4. Sharing of Information

We share information only in the following circumstances:

• With the doctor or psychologist you book a session with, so they can provide care.
• With service providers who help us operate the platform (hosting, payments, analytics) under confidentiality obligations.
• When required by law, court order, or to protect the safety of you or others.
• In connection with a merger, acquisition, or sale of assets, with continued protection under this policy.

5. Cookies & Tracking

We use cookies and similar technologies to keep you signed in, remember preferences, and understand how the Services are used. You can control cookies through your browser settings; disabling them may limit some features.

6. Your Rights & Choices

• Access, update, or correct your account information at any time from your profile.
• Request a copy of your data or ask us to delete your account, subject to legal recordkeeping requirements for health data.
• Opt out of non-essential marketing communications at any time.
• Withdraw consent for data processing where consent is the legal basis.

7. Data Retention

We retain personal and health information for as long as your account is active and as needed to provide the Services, resolve disputes, and comply with applicable healthcare and legal recordkeeping requirements.

8. Children's Privacy

The Services are intended for adults. Where care for a minor is facilitated through the platform, it must be arranged and consented to by a parent or legal guardian.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via the app or email, and the "Last updated" date above will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at privacy@sayge.care.